> ## Documentation Index
> Fetch the complete documentation index at: https://docs.acelabusa.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Requesting Product Rep Connection

> Get help connecting with a manufacturer's representative.

*Written by Armaan Shah · Updated February 10, 2026*

The name of product reps and a direct link to connect with them is automatically added to the Reps field in Schedules whenever that information is available.

For any product where rep data is missing, you may request Acelab's help to identify and connect a representative.

<div className="flex justify-center">
  <img src="https://mintcdn.com/acelab/Vofo8jTME_0WN-VB/images/help-center/searching-for-products/requesting-product-rep-connection/img-1.png?fit=max&auto=format&n=Vofo8jTME_0WN-VB&q=85&s=b2d27672dc1ea5ee757ed35aa6ce845d" alt="" width="231" data-path="images/help-center/searching-for-products/requesting-product-rep-connection/img-1.png" />
</div>

<Tip>
  **Note:** The green checkmark identifies reps from manufacturers that are Acelab partners.
</Tip>

***

## How to Request Product Rep Connection?

* Navigate to Schedules
* Add the rep field (if not already added)

  * Make sure the field is not hidden
* Find the rep cell that refers to the product for you are seeking a connection
* Click the "+" sign
* Select Request Connection

<div className="flex justify-center">
  <img src="https://mintcdn.com/acelab/Vofo8jTME_0WN-VB/images/help-center/searching-for-products/requesting-product-rep-connection/img-2.png?fit=max&auto=format&n=Vofo8jTME_0WN-VB&q=85&s=1ff3388351c9b92fbc8d1ba0b5aa2996" alt="" width="234" data-path="images/help-center/searching-for-products/requesting-product-rep-connection/img-2.png" />
</div>

* In the pop-up, check that the correct manufacturer is displayed
* If needed, edit the default message
* Click Send

## **What Happens Once a Request is Sent?**

Your request and message will be sent to Acelab's team. A [conversation](/help-center/searching-for-products/managing-conversations) will be started in the Materials Hub, and you will be notified when we have an update.