> ## Documentation Index > Fetch the complete documentation index at: https://docs.acelabusa.com/llms.txt > Use this file to discover all available pages before exploring further. # How to Manage Team Roles and Remove Members > Change a member's role or remove them from your manufacturer account. Manufacturer teams have two role layers: an **organization role** (Org Admin, Org Viewer, or none) and one **brand role** per brand a teammate is on (Brand Manager, Brand Rep, or AECO-Invited Rep). This page covers changing either, and the two ways to offboard someone: remove from one brand or delete the account entirely. ## Before You Begin * **Org Admins** can change any org or brand role and offboard any teammate. * **Brand Managers** can change brand roles and remove members on brands they manage. * Brand Reps, AECO-Invited Reps, and Org Viewers cannot change roles or remove members. * You cannot change your own org role or remove yourself. If you are the only Org Admin, promote another teammate before you leave. *** ## Change an Organization Role Use this to promote a teammate to Org Admin, or to downgrade an existing Org Admin. ### Promote a Member to Org Admin Members without an existing org role are promoted with a row action, not a dropdown. 1. In the Team Dashboard sidebar, click **Organization** (or any brand view). 2. Find the member in the **Members** section. 3. Open the row-actions menu and pick **Make Org Admin**. 4. Confirm in the modal. ### Downgrade an Org Admin 1. Click **Organization** in the sidebar and find the Admin. 2. Click the **role pill** in the **Role** column. 3. Pick a new org role from the dropdown (Org Viewer is coming soon and disabled today). 4. Click **Continue** in the **Change role of Org Admin?** confirmation. If the Admin owns active leads or conversations, a **Transfer Leads** modal opens with one row per brand. Assign a new owner or click **Skip for now** per brand, then click **Proceed** to complete the change. The org role dropdown only appears on rows that already have an org role (Admin, and Viewer once available). To give an org role to a "No Role Assigned" member, use **Make Org Admin** from the row-actions menu. *** ## Change a Brand Role Use this to switch a teammate between Brand Manager and Brand Rep on a specific brand. ### Steps 1. In the Team Dashboard sidebar, click the brand (or stay in the Organization view). 2. Find the member in the **Members** section. 3. Click the **role pill** in their row. 4. Pick **Brand Manager** or **Brand Rep**. The role updates immediately. AECO-Invited Reps are managed in the **AECO-Invited Reps** tab. An Org Admin, or a Brand Manager on the same brand, can promote an AECO-Invited Rep to Brand Manager or Brand Rep by clicking the AECO-Invited Rep role pill in that section. A **Change role of AECO-Invited Rep?** modal confirms the change. *** ## Assign a Member to More Brands Use this to give an existing teammate access to additional brands (or remove brand access) without inviting them again. This action is Org Admin only. ### Steps 1. Find the member in any Members table. 2. Open the row-actions menu and pick **Assign to Brand**. 3. In the **Assign to Brands** modal, check every brand you want the member on and pick a role (Brand Manager or Brand Rep) for each. 4. Click **Update**. Only paid-tier brands (Paid, Trial, or Extended Access) are selectable. Locked brands (AECO-Invited or Lapsed) are disabled. If you're removing brand access as part of this update and the member owns active leads or conversations on a brand you're removing, a **Transfer Leads** modal will prompt you to reassign per brand or click **Skip for now**, then click **Proceed**. *** ## Remove a Member From One Brand Use this to revoke a member's access to a single brand while keeping them on the org and any other brands they're on. ### Steps 1. Click the brand in the Team Dashboard sidebar. 2. Find the member in the **Members** section. 3. Open the row-actions menu and pick **Remove from Brand**. 4. If the member owns active leads or conversations on this brand, a **Transfer Leads** modal opens. Pick a new owner or click **Skip for now**, then click **Proceed**. 5. Otherwise, click **Remove** in the **Remove member from brand?** confirmation to complete the removal. The member is removed from that brand only. Their access to the org and any other brands is unchanged. *** ## Delete a Member's Account Use this to fully offboard someone who's leaving the organization. This removes them from every brand and closes their org access. ### Steps 1. From any Members table, open the row-actions menu on the member and pick **Delete Account**. 2. If the member owns active leads or conversations on any brand, a **Transfer Leads** modal opens with one row per brand. Pick a new owner per brand or click **Skip for now**, then click **Proceed**. 3. Otherwise, click **Delete account** in the **Delete account?** confirmation to complete the deletion. Deleted members lose access immediately. Their assigned Accounts, Projects, and Conversations remain in the system and transfer to the new owner you selected (or stay unassigned if you skipped the transfer). An Org Admin can delete any account. A Brand Manager can delete an account only when the target has no org role and every brand the target is on is a brand the Brand Manager manages. *** ## Coverage Territories If your brand has coverage territories configured, an Org Admin or Brand Manager on that brand can add and remove territories inline in the **Coverage Assignment** column of the Members table. Coverage only applies to Brand Manager and Brand Rep rows on brands that have coverage-enabled. Only Org Admins can set up territories when none exist yet. Coverage does not affect the member's role; it drives lead routing to the right rep by region. *** ## Cancel a Pending Invitation Pending invites appear inline in the Members table with a **Pending** status. ### Steps 1. Find the pending row. 2. Open the row-actions menu. 3. Pick **Cancel Invitation** and confirm. The invitation link is invalidated and the row is removed. Use **Resend Invite** in the same menu to send a fresh email without canceling. *** ## Troubleshooting | Issue | What to do | | ------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------- | | No dropdown arrow on the role pill | You don't have permission to change that row's role, the target is you, or the row is a "No Role Assigned" org row (use **Make Org Admin** instead). | | "You don't have permission" tooltip on an action | Your current role can't perform this action. Check that you're an Org Admin or a Brand Manager on the correct brand. | | Transfer Leads modal won't let you Proceed | Pick a new owner for every listed row, or click **Skip for now** on rows you'll handle later, then click **Proceed**. | | Removed the wrong brand access | Use **Assign to Brand** to add them back with the correct role (Org Admin only). | *** ## Related Org vs. brand roles, and what each can do. Where these actions live in the sidebar and tables.