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Every RFI has a response deadline that you set when you send it. The same deadline applies to every RFI in a batch.
Send RFI wizard on the Recipients step, showing the Response Deadline field above recipient cards for two manufacturers

Set the Response Deadline on the Recipients step of the Send RFI wizard. The earliest date you can choose is tomorrow.

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When an RFI becomes overdue

If the manufacturer hasn’t submitted by the deadline, the RFI becomes overdue:
  • It shows an Overdue badge on your dashboard and its deadline turns red. It stays in its current status column.
  • It locks for the manufacturer. They can’t edit or submit their response.
Project RFIs dashboard table with an Overdue RFI whose deadline is shown in red

On your dashboard, an overdue RFI shows its deadline in red.

Deadlines are based on the US Eastern time calendar date, so the same cutoff applies to everyone, wherever they are.

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Requests to reopen

When an RFI is locked, the manufacturer can send you a Request to Reopen. You’re notified in the app and by email. The request doesn’t change the deadline or status on its own. Only you can reopen the RFI, by extending the deadline.
RFI locked dialog explaining the RFI can't be accessed because it's overdue, with Cancel and Request to Reopen RFI buttons

What the manufacturer sees when they open an overdue RFI. Request to Reopen RFI sends you a notification.

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Extend a deadline

  1. Open the project’s RFIs dashboard.
  2. Click the overdue RFI to open its details panel. In Table view, you can also use the extend control next to the deadline.
  3. Click Extend and choose a new date.
The new date must be in the future and later than the current deadline.
You can only extend a deadline while the RFI is overdue. You can’t extend a deadline that hasn’t passed yet, or an RFI that’s Completed or Closed.

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What happens after you extend

  • The Overdue badge is removed.
  • The RFI returns to In Progress if the manufacturer had already started answering, or Submitted if they hadn’t.
  • The manufacturer can edit and submit again, and is notified that the RFI has reopened.

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Who can extend a deadline

Project Admins, Creators, and Editors can extend deadlines. Viewers can’t. See RFI roles and permissions.

Tracking RFIs

Find overdue RFIs on the dashboard.

RFI Overview

Review RFI statuses and how RFIs work.